Frequently Asked Questions
Everything you need to know about your luxury jewelry experience at The Diamond Factory.
How do I ensure I am purchasing a genuine diamond?
Every piece of jewelry from The Diamond Factory comes with a certificate of authenticity from reputable gemological laboratories such as GIA or IGI, detailing the cut, clarity, color, and carat weight.
What is your shipping and delivery policy?
We offer complimentary, fully insured express shipping on all orders. Each package requires a signature upon delivery to ensure your luxury purchase arrives safely at your doorstep.
Do you offer a warranty on your jewelry?
Yes, we provide a lifetime manufacturing warranty. This covers any defects in craftsmanship, though it does not cover normal wear and tear or accidental damage.
What is your return and exchange policy?
We offer a 30-day window for returns or exchanges. Items must be in their original, unworn condition with all security tags and certification documents intact.
Can I customize a piece of jewelry?
Absolutely. Our 'Bespoke' service allows you to work directly with our designers to create a one-of-a-kind piece, from selecting the loose stone to the final setting design.
What payment methods do you accept?
We accept all major credit cards, wire transfers, and offer flexible financing options through our partners to help you secure the piece of your dreams.